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      Plexos Ramps Up Montgomery County Health Department COVID-19 Vaccination Call Center

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      The Montgomery County Health Department in Montgomery County, Pennsylvania, tapped Plexos to launch call center services to support Covid-19 vaccination scheduling. Our dedicated call center agents receive and distribute calls Monday – Saturday using standard call scripts and routing procedures approved by the health department.

      We also conduct daily standups to ensure all agents are current on any scheduling program changes, such as requirements concerning eligibility, availability, and program policies. In addition, Plexos provides training on the health department’s scheduling system, HIPAA, Customer Relationship Management, and standard operating processes and procedures to ensure our agents are ready to work as quickly as possible. Our call center is currently handling an average of 600 calls per day with a maximum of 1,075 calls handled in any day.

      North Carolina Emergency Management | FEMA STEP Housing Program

      North Carolina Emergency Management (NCEM) hired Plexos Group to provide Program Management Support Services and Technology Solutions for its FEMA...

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      U.S. Virgin Islands Housing Finance Authority Emergency Rental Program

      The Virgin Islands Housing Finance Authority (VIHFA) chose Plexos as its partner for its Emergency Rental Assistance (ERA) Program. Focused on speed...

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