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      State of Louisiana Unemployment Call Center Expansion

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      When the state of Louisiana experienced a major spike in unemployment claims associated with the COVID-19 pandemic, the Louisiana Workforce Commission turned to Plexos to help ramp up staffing and resources for its unemployment insurance hotline.

      Within one week of project award, we rapidly stood up a remote call center to assist Louisiana residents with new unemployment claims and technical assistance with the online claims portal. At the request of the Louisiana state government, we’ve hired and trained more than 150 local Louisiana residents to field calls while working remotely from home. Since our April 1 launch, our flexible and scalable solutions have helped more than 30,000 Louisiana residents, with about 900 calls handled at a 97% answer rate per day. Learn more about how Plexos is providing the call center resources and staffing solutions governments, communities, hospitals and schools need to respond, rebuild and recover from the COVID-19 pandemic.

      North Carolina Emergency Management | FEMA STEP Housing Program

      North Carolina Emergency Management (NCEM) hired Plexos Group to provide Program Management Support Services and Technology Solutions for its FEMA...

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      U.S. Virgin Islands Housing Finance Authority Emergency Rental Program

      The Virgin Islands Housing Finance Authority (VIHFA) chose Plexos as its partner for its Emergency Rental Assistance (ERA) Program. Focused on speed...

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