Company

About

Team

Careers

    1600 x 900 - Plexos (13)-1

      1 min read

      State of Louisiana Unemployment Call Center Expansion

      Featured Image

      When the state of Louisiana experienced a major spike in unemployment claims associated with the COVID-19 pandemic, the Louisiana Workforce Commission turned to Plexos to help ramp up staffing and resources for its unemployment insurance hotline.

      Within one week of project award, we rapidly stood up a remote call center to assist Louisiana residents with new unemployment claims and technical assistance with the online claims portal. At the request of the Louisiana state government, we’ve hired and trained more than 150 local Louisiana residents to field calls while working remotely from home. Since our April 1 launch, our flexible and scalable solutions have helped more than 30,000 Louisiana residents, with about 900 calls handled at a 97% answer rate per day. Learn more about how Plexos is providing the call center resources and staffing solutions governments, communities, hospitals and schools need to respond, rebuild and recover from the COVID-19 pandemic.

      Broadband Expert Jojo M. Campos Joins Plexos in New Mexico

      Broadband Expert Jojo M. Campos Joins Plexos in New Mexico

      Plexos Group welcomesJojoM. Campos to our New Mexico team as Program Manager of Broadband Programs.Jojohelps rural, remote, and tribal...

      Read More
      Plexos Helps Puerto Rico Residents Enhance Energy Resilience

      Plexos Helps Puerto Rico Residents Enhance Energy Resilience

      The Puerto Rico Department of Housing (PRDOH) awarded Plexos a three-year contract to manage and implement two key subprograms of the Community...

      Read More
      Infrastructure and Construction Management Expert Andre LeBlanc Joins Plexos as Senior Vice President

      Infrastructure and Construction Management Expert Andre LeBlanc Joins Plexos as Senior Vice President

      Andre LeBlanc draws on more than 13 years of experience implementing and managing major disaster recovery, mitigation, housing, and infrastructure...

      Read More