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      State of Louisiana Unemployment Call Center Expansion

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      When the state of Louisiana experienced a major spike in unemployment claims associated with the COVID-19 pandemic, the Louisiana Workforce Commission turned to Plexos to help ramp up staffing and resources for its unemployment insurance hotline.

      Within one week of project award, we rapidly stood up a remote call center to assist Louisiana residents with new unemployment claims and technical assistance with the online claims portal. At the request of the Louisiana state government, we’ve hired and trained more than 150 local Louisiana residents to field calls while working remotely from home. Since our April 1 launch, our flexible and scalable solutions have helped more than 30,000 Louisiana residents, with about 900 calls handled at a 97% answer rate per day. Learn more about how Plexos is providing the call center resources and staffing solutions governments, communities, hospitals and schools need to respond, rebuild and recover from the COVID-19 pandemic.

      Puerto Rico Governor Celebrates $44.9M Project Led by Plexos

      On Friday, January 13, 2023, the Governor of Puerto Rico, the Puerto Rico Department of Housing, and its partner, Plexos Group,  celebrated the...

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      Plexos Group Partners with Kansas on Transformative Infrastructure Projects

      Plexos Group is excited to announce we will be partnering with Kansas under a Master Services Consulting Agreement to help the state plan,...

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      Plexos Volunteers Support Puerto Rico After Hurricane Fiona

      Today our colleagues in Puerto Rico jumped in to deliver supplies to the hard-hit municipalities of Patillas, Guayama, and Maunabo following...

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