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      State of Louisiana Unemployment Call Center Expansion

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      When the state of Louisiana experienced a major spike in unemployment claims associated with the COVID-19 pandemic, the Louisiana Workforce Commission turned to Plexos to help ramp up staffing and resources for its unemployment insurance hotline.

      Within one week of project award, we rapidly stood up a remote call center to assist Louisiana residents with new unemployment claims and technical assistance with the online claims portal. At the request of the Louisiana state government, we’ve hired and trained more than 150 local Louisiana residents to field calls while working remotely from home. Since our April 1 launch, our flexible and scalable solutions have helped more than 30,000 Louisiana residents, with about 900 calls handled at a 97% answer rate per day. Learn more about how Plexos is providing the call center resources and staffing solutions governments, communities, hospitals and schools need to respond, rebuild and recover from the COVID-19 pandemic.

      Plexos Group Helps New Mexico Address Wildfire Recovery and Mitigate Flooding

      Plexos Group is honored to be supporting federal, state, local, and tribal partners throughout New Mexico devastated by the recent wildfires...

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      Plexos Group Opens New Puerto Rico Office for Growing Team

      Plexos Group is pleased to announce the opening of our new Puerto Rico office. From our location in Guaynabo, we are strategically located to manage...

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      Puerto Rico Infrastructure Sustainability Expert Joins Plexos Group

      Plexos Group welcomes Yan Carlo Oquendo Ramos as program manager in our Guaynabo, Puerto Rico office. Yan brings more than 15 years of sustainable...

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